Terms & Conditions

1. Who We Are

Remont India (operated by Remont India Technologies Pvt. Ltd., GSTIN 27AABCT1234L1Z5) is a marketplace platform that connects customers with independent, background-verified service professionals ("Partners") and third-party sellers ("Vendors") for home services, home/appliance products, and Annual Maintenance Contracts (AMC) across our listed service cities. Remont India facilitates the booking, payment, and support for these orders; the work itself is carried out by the assigned Partner or Vendor, not by Remont India directly.

2. Booking & Acceptance

A booking may be made through the website, AI chat assistant, WhatsApp, or a phone call. By placing a booking you confirm the details provided (address, contact number, service/product requested) are accurate. Bookings are subject to Partner/Vendor and slot availability in your city.

3. Pricing & Payment

• For most services, the exact price is confirmed by the assigned professional after an on-site diagnosis, and requires your approval before work begins. Where a fixed price is shown at booking (e.g. product orders, published service rates), that price is honoured unless the scope of work changes.
• Payment can be made online (via our payment gateway), by cash/UPI/card on completion ("Cash on Service/Delivery"), or through your Remont Wallet balance, depending on what is offered for that order.
• A GST-compliant invoice is issued for every completed order.

4. Cancellations

You may cancel a booking any time before the assigned professional starts work, from the order's details in "My Orders." Once a job has started, it can no longer be cancelled through self-service — contact support for exceptional circumstances.

5. Refunds

Refunds are handled under our separate Refund & Cancellation Policy, which is incorporated into these Terms by reference. No refund is issued automatically — every request is reviewed by our support team.

6. Your Responsibilities

• Provide a safe, accessible environment for the assigned professional to carry out the work
• Share the OTP shown in your order only with the verified professional assigned to your job, at the point of arrival or completion — this protects you from impersonation
• Use products and services booked through Remont India for lawful, personal, or business purposes consistent with their intended use

7. Professional & Vendor Conduct

Every Partner undergoes background verification and a skill assessment before being allowed to accept jobs. Every completed service carries a 30-day workmanship warranty — if the same issue recurs within that period, it is redone at no extra charge. If you experience conduct that falls short of this standard, report it through "My Orders" or by contacting support directly.

8. Limitation of Liability

Remont India facilitates the connection between you and independent Partners/Vendors and is not itself the provider of the underlying service or product. To the extent permitted by law, our liability for any claim relating to a booking is limited to the amount paid for that specific order, except where required otherwise by applicable Indian consumer protection law.

9. Account & Data

You are responsible for keeping your account credentials (phone number, OTP) confidential. See our Privacy Policy for how your information is collected, used, and shared.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services or legal requirements. The "Last updated" date above reflects the most recent revision. Continued use of Remont India after an update constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Madhya Pradesh.

12. Contact

Questions about these Terms can be sent to remont.care@gmail.com or via the channels on our Contact page.