Last updated: July 2026
You can cancel an order yourself from "My Orders" any time before the assigned professional has started work. Once a job's status moves to "Started" or later, self-service cancellation is no longer available — contact support for exceptional circumstances (for example, a professional who never arrived).
Every refund request is reviewed by a member of our support team before any money moves — there is no auto-refund trigger, even for online payments. This is intentional: it lets us weigh the specifics of what happened (partial work completed, quality issue, genuine cancellation, etc.) rather than applying a blanket rule.
Open the order in "My Orders" → "Payment Details" → "Raise a Refund Request," describe what went wrong, and attach any supporting evidence (photos, etc.) if relevant. If a professional was assigned to the job, they may be asked to respond before our team makes a final decision.
Depending on the situation, an approved request results in one of the following — decided case by case, never combined arbitrarily:
The default outcome for most approved refunds — credited to your Remont Wallet for use on a future order.
Used when part of the order is retained (e.g. materials already used) and part is refunded.
Reserved for exceptional cases — only available where the original payment was made online through our payment gateway, not for cash-collected orders.
The same professional (or another Partner) redoes the job at no extra cost — common for workmanship-quality issues, covered by our 30-day warranty.
A coupon toward a future booking, used in cases where a partial goodwill gesture is appropriate.
Used where the request doesn't meet the policy — for example, the service was completed as agreed and no issue is substantiated.
If your order was paid for in cash, UPI, or card at the door ("Cash on Service/Delivery") rather than through our online payment gateway, an approved refund is issued as Remont Wallet credit rather than a gateway reversal, since there is no original online payment to reverse.
Wallet credits are applied as soon as a decision is approved. Refunds routed back through the original payment gateway follow that provider's standard processing timelines, which are outside our direct control.
For physical products, contact support through the order's Payment Details within a reasonable period of delivery if the item is faulty, damaged, or materially different from what was ordered. The same review-then-decide process above applies, since a return may involve the product Vendor's response as well as ours.
For anything not covered here, reach us via Contact Us or email remont.care@gmail.com.