Last updated: July 2026
When you book a home service, a nearby background-verified professional is matched and assigned to your job. You'll see the professional's details once assigned, and — like a ride-hailing app — a one-time code (OTP) is generated for both the start and completion of the job. Share this code only with the verified professional at the moment they arrive or finish, as confirmation that the right person is doing the work.
Product orders are handed to a delivery partner for drop-off at your saved address. Handoff at delivery is also OTP-verified, for the same reason as service jobs — it confirms the package reached the right person at the right address. Delivery timing depends on the item and your assigned delivery partner's schedule; an estimate is shared once your order is out for delivery.
Services and product delivery are currently available in the following cities across Madhya Pradesh:
Orders placed outside these cities cannot currently be fulfilled — the booking flow will only show services/products for cities we actively serve.
If a scheduled slot no longer works for you, or a professional is delayed, contact support through your order in "My Orders" or via our Contact channels to arrange a new time.
If a product arrives damaged, faulty, or different from what you ordered, raise it from the order's Payment Details as soon as possible — see our Refund & Cancellation Policy for how these requests are reviewed and resolved.
Questions about a specific order's status are best answered through "Track Order" on the homepage (order number + registered phone) or your account's "My Orders." For anything else, reach us via Contact Us.